We live in a time when technology improves faster and
faster and has a huge impact on business. Due to the fact, IT (Information Technology)
is part of the business today. However, in the past, the common knowledge said
that IT department of the organization need to be aligned to the business. IT
and the Business’ Department, are two fields that should be integrated. With
that in mind, it’s necessary that IT department is prepared to support and
ensure in time. Furthermore,
delivery of IT services required for the company’s business and it may also add
value to the company. Consequently, the current business practices wouldn’t be possible
without IT.

ITIL (Information Technology Infrastructure) is a
framework that was created with the aim of reducing costs and to much better
management of IT service delivery. Nevertheless, implementation of ITIL isn’t
easy and it’s common that ITIL implementations end in failure. Moreover, ITIL
documentation clarifies all the processes but it does not tell us how that
implementation has to be done. In this document, I am going to present how to
implement an ITIL Change Management process within global IT service provider,
including the development of the processes, using the best practices of
implementing information systems, avoiding the most common mistakes in this

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The usage of ITIL Change Management is becoming
increasingly requisite for the IT sector, and for businesses, supporting the
achievement of strategic planning, target that we live in today, and growth and
alignment of IT with business. The changes can be welcomed and usually they
happen to have benefits. The needful action is to manage them the right way and
for every change has an expectation that must be the closest possible to the
result of the change. The main aim of this document is to describe the processes
to carry out of the changes in IT environment. Because today, it’s a highly
important environment for the corporation.